Master Mastic

About Master Mastic

Master Mastic is a waterproofing & sealing company that turned to ServiceBridge to modernize their field operations. Like many growing service businesses, they were managing their team with a combination of paper work orders, manual scheduling, and phone-based dispatch — a system that worked at small scale but broke down as they grew.

The Challenge

Before ServiceBridge, the team at Master Mastic struggled with the same problems that affect most field service businesses: scheduling conflicts, incomplete work order documentation, delayed invoicing, and a lack of real-time visibility into what was happening in the field.

For a waterproofing & sealing company serving customers across United States, these inefficiencies were costing real money — in missed jobs, delayed payments, and customer complaints that could have been avoided.

The ServiceBridge Solution

ServiceBridge gave Master Mastic a complete field service management platform in one system: digital scheduling, mobile work orders, GPS tracking, on-site payment collection, and automated customer communication.

The implementation took days, not months. Within the first week, technicians were completing digital work orders from their phones, dispatchers had live visibility into every job in progress, and invoices were going out the same day service was completed.

The Results

The results speak for themselves. The ability to assign jobs to technicians based on the job location with ServiceBridge was a game-changer. Our routing is completely different now. Today, Master Mastic runs a fully digital operation — and they wouldn't go back.

Get Results Like These for Your Business

ServiceBridge is helping waterproofing & sealing companies across United States achieve the same kind of transformation. The question is: how much is operational inefficiency costing you every month?